Where is my reference?
On the page shown right after ordering, and in the confirmation message. It looks like this:
ESK-3DW59HOrder tracking
Where is your order?
See where your order stands in an instant: confirmed by the shop, on its way, delivered.
Find my order
Enter the order reference and the phone number you used.
Have an account? Log in to see all your orders
- OrderedYour order is sent to the shops.
- ConfirmedThe shop has your items and prepares the parcel.
- On its wayAn e-souk courier brings it to you.
- DeliveredYou pay on delivery, in cash.
Pay on delivery
You pay nothing before receiving your parcel: payment is in cash, on delivery.
A question?
Order not found, delay, address change: the e-souk team answers you.